Refund Policy

Refund Policy: Kenya Rainwater Association

At Kenya Rainwater Association (KRA), we are committed to providing high-quality products and services to our supporters. If, for any reason, you are not completely satisfied with your donation or purchase, we offer a transparent refund policy to ensure your satisfaction.

Refund Eligibility:

  1. Donation Refunds:
    • Donations made to KRA are voluntary and non-refundable.
    • We appreciate your commitment to supporting our mission, and all donations contribute directly to our initiatives.
  2. Product Refunds:
    • Refunds for physical products are available within 30 days of the purchase date.
    • To be eligible for a refund, the product must be unused and in the same condition as received.
    • Please contact our Customer Support at [] to initiate the return process.

Refund Process:

  1. Donation Refunds:
    • As donations are voluntary, we do not typically process refunds. However, if there is a specific concern, please contact our Finance Officer at [] for further assistance.
  2. Product Refunds:
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • We will also notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a reasonable timeframe.

Contact Us:

If you have any questions about our refund policy, please contact our Customer Support or Finance Officer:

We value your support and aim to address any concerns promptly. Thank you for being a part of Kenya Rainwater Association’s mission to create sustainable water solutions.

Note: This refund policy is subject to change, and any updates will be communicated on our website.